Reference

Terms That Govern Your 21 Vip Taka Account

These terms set out what you agree to when you open and use your 21 Vip Taka account. Access and eligibility depend on your local law and the regions where our services are available — read this before you start.

Account Holder ResponsibilitybKash, Nagad, Rocket PaymentsRegion-Based EligibilityOne Account Per PersonAge Verification Required
21 Vip Taka Terms That Govern Your 21 Vip Taka Account
TERMS HELP CHANNELS

Reach Us About These Terms

Live Chat Open the chat window from your account dashboard. Our support team handles terms queries, wallet verification questions, and account status checks directly in chat.
Email Support Write to us with your registered bKash, Nagad, or Rocket number in the subject line. We reply to terms and account eligibility questions within our standard response window.
Account Help Centre The Help Centre inside your account covers common terms questions — wallet matching rules, account suspension reasons, and how to request a terms clarification in writing.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

Wallet Verification

Every account is tied to a single verified mobile wallet — bKash, Nagad, or Rocket. We cross-check wallet ownership before processing any withdrawal, so your funds only move to the wallet you registered.

Account Data Retention

We hold your account data for as long as your account remains open and for a period after closure as required by applicable rules. You can request a summary of the data we hold by contacting support in writing.

Session Security

Each login session generates a one-time PIN sent to your registered mobile number. If you receive a PIN you did not request, contact support immediately and do not share the code with anyone.

Terms Change Notification

We post updates to these terms on this page with a revised date. For significant changes, we also send a notice to your registered account. You are responsible for reviewing the page when you see that notice.

Common Questions About These Terms

No. One account per person is a firm rule. If we detect duplicate accounts linked to the same wallet or identity, both accounts may be suspended pending review.

Withdrawals go only to the wallet registered on your account — bKash, Nagad, or Rocket. A mismatch triggers a manual verification step, which delays the withdrawal until ownership is confirmed.

Eligibility depends on your local law and eligible regions. We do not provide legal advice. Check whether online gaming is permitted where you are before opening an account.

Contact our support team in writing via email, including your registered wallet number. We will confirm what account data we hold and how long we retain it after account closure.

Contact support immediately through live chat or email. Do not share the code. We will review recent login attempts on your account and advise on next steps, including a password reset.

This page always shows the current version with the most recent update date. If terms change, we post the revised version here and, for major changes, send a notice to your registered account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.